Our crystals are thoughtfully chosen, and curated by connection and intuition. We allow ourselves to become drawn to each one, as each crystal finds us for a reason. Through the process of jewellery creation, we cleanse each crystal, removing the energy that lingers from those who have touched or handled the crystal before. This ensures each crystal is pure and recharged — and ready to serendipitously connect with its new owner.

When you choose your crystals, listen to your intuition. We believe the crystal you need will jump out at you; you will be drawn to it and feel deep inside that you need it. Tune in and listen to this guidance as you browse.

Our gold and rose gold are 14k gold electroplated. Our silver is real silver electroplated. After electroplating, we treat each piece with a protective coating. This prolongs the durability of the plating and keeps them from tarnishing. This protective layer is susceptible to wear and tear; please follow our care instructions to maximise the lifetime and quality of your jewellery.

Our wire is made from high-quality copper with a tarnish-resistant coating. All of our pieces are nickel-free.

Your jewellery stack is a unique reflection of you. Botanical H2O pieces are designed to be stacked and matched how you like. Most of our chains are fitted with 3.5mm jump rings, so you can slide crystals and pendants on and off with ease. We offer necklace extenders to layer each piece to perfection.

Crystals are personal tools that are used to transform energy; they absorb vibrations and can be used to amplify, store and transmit your thoughts. Over time, as you love and wear your crystals, they will absorb negative and positive energy from the world around you. If your crystals no longer give you the same feelings they did before, it may be time for a cleanse. There are many ways to do this.

✦ Selenite charging plates: Leave your crystal on a selenite charging plate for up to 6 hours or overnight.

✦ Moonlight: Place your crystals outside under moonlight, so it gently penetrates and recharges your crystals. The full moon’s light is the brightest in the cycle, giving a greater charge to your crystals.

✦ Incense smoke: Pass the crystal through the continuous flow of smoke from an incense stick, cleansing the crystal in a smoke bath.

✦ White light: Use thought energy to cleanse your crystals. Hold the crystal, visualise the bright white light surrounding it, and then watch the light pass through the other side, removing stored energy as it goes.

✦ Sunlight: Use the sun’s light to cleanse, charge and revitalise your crystals. Leave them outside or on the windowsill for 6 to 24 hours or from dawn to dusk.

To ensure the longevity of your jewellery, we recommend that you treat each piece like a treasure.

WEAR

Remove your jewellery before doing any activity that risks physical damage or in situations where you may sweat. Do not shower or swim in your jewellery, as water can damage certain types of crystals (especially crystals that end on-site). Never spray perfume or rub lotions directly onto the jewellery, as chemicals may react with the plating and cause it to wear off. For this reason, we recommend you do not sleep in your jewellery pieces. Tarnishing is a natural process that may occur over time.

CLEAN

Use a jewellery cloth to remove body oils and soil. Be gentle when polishing the jewellery by wiping instead of scrubbing.

STORE

When your jewellery is not being worn, store it in a safe, dry place to protect against excessive light, heat or moisture, as it will deteriorate the quality of the plating. Store your pieces separately to avoid damage.

Necklace measurements include the length of the jump ring, clasp, and chain. As every chain is handmade, small discrepancies may occasionally be found; this handcrafted nature makes every piece beautifully unique. To find out which length to order: use a string to encircle around your neck, positioning it to match your desired necklace length. Mark the length, then straighten the string and measure it next to a ruler.

For rings, at home: wrap a string around your finger, below the knuckle or where you would like the ring to sit. Make sure it is snug but not too tight. Mark the string where it meets, ensuring it fits over your knuckle. Use a ruler to measure the distance between the marks in millimetres. Find the closest match using our ring size guide.

Or visit us or any other jewellery store to have your ring size professionally measured.

View our ring sizing chart.

Our team is small, but we’re dedicated to creating a meaningful experience in every crystal order. Please allow 3 to 5 business days for processing and dispatch, as we put time and care into every package we send. Shipping rates are based on estimated order weight. All orders contain a tracking number. Delivery guidelines are below.

Australia

Express from $14 / 2-5 business days once dispatched Dispatching your order may take up to 7 business days during busy periods

Standard from $12 / 3-10 business days once dispatched Dispatching your order may take up to 7 business days during busy periods

International

Pricing varies according to country. Delivery can take up to four weeks through Australia Post. We will process your order within 3 to 5 business days; we are not responsible for how long Australia Post takes to deliver your item. If your parcel goes missing after delivery, please contact Australia Post directly.

In-store pickup

Live local, and don’t want to wait? Serendipity is on your side. We welcome you to visit us in person, connect with our team and immerse yourself in the experience. To collect from our boutique in Mandurah, choose to pick up at check out. Your order will be processed within 5 business days; we will send you an email when it is ready in store. You must collect your order within the next 5 business days.

Botanical H2O The Boutique

11/38 Mandurah Terrace, Mandurah

We offer commissions for custom pieces, so you may add the most unique, meaningful pieces to your collection. Please contact us at contact@botanicalh2o.com.au for custom order enquiries.

We accept change of mind requests for store credit or exchange for a different item. You must notify us within 14 days of receiving your order. Please note the following exceptions.

✦ Discounted items are final sale and cannot be returned or exchanged.

✦ Individual items within mystery boxes cannot be returned or exchanged.

✦ Items must be returned in original product packaging. They must not have visible signs of wear or use.

✦ All returns must be confirmed by our team before sending them to us. Please see the return steps below.

✦ If your order is missing or stolen after delivery, please contact Australia Post directly.

To initiate a return or exchange, complete the following steps:

✦ Within 14 days of receiving your order, reply to your order confirmation email to request a return or exchange.

✦ Once you receive confirmation that your return/exchange can be processed, include a note in your return parcel that states your full name, order number and email address.

✦ We recommend using a trackable shipping method. Please communicate the tracking number to us once available.

✦ Upon receiving the returned/exchanged item(s), we will process your return item(s), and you will be liable for the shipping cost of the replacement to be sent out. Alternatively, once received, we can provide store credit for the item(s) (excluding all shipping costs).

✦ Send items back to us at Botanical H2O - The Boutique Shop 11-12 / 38 Mandurah Terrace Mandurah, 6210, WA

Additional information:

✦ Customers are liable for return postage costs of items, except when faulty.

✦ The return/exchange/refund process may take up to 14 days.

✦ The shipping costs of the initial order are non-refundable.

We do not offer refunds for change of mind. We offer exchanges or store credit for incorrect ordering and change of mind. See the return policy above.

If your order is yet to be shipped, and you would like to add or swap items, please contact us as soon as possible at contact@botanicalh2o.com.au. We will edit your order prior to shipping and invoice for any price differences. Please be sure to order carefully, as we are unable to cancel your order once paid for.

We aim to supply our customers with the highest quality pieces and products. Due to the handmade nature of most, we understand some faults may be out of your control. We offer a 30-day warranty period to ensure perfection for each piece.

✦ If you received a product you believe is faulty, please send photos to customerservice@botanicalh2o.com.au as soon as possible, so our team can assist you best.

✦ You must initiate your return within the 30-day warranty period.

✦ This warranty does not cover:

The loss of a product or part of a product

Failure on your part to follow the provided care instructions

Chain or findings pulling/stretching

Chain breakage, unless caused by a manufacturing default

We welcome wholesale enquiries, and we endeavour to connect with retailers we align with. If our values are a match, find our wholesale enquiry form here.